Privacy Policy

1. Who We Are

Split 360 Agency ("we", "us", or "our") provides web design, development, SEO, and related digital services to clients in India, Germany, and internationally. This privacy policy applies to information collected through split360agency.com and related communication channels.

Data controller contact: support@split360agency.com, phone +91 6355382147, address: JP Greens, Timbi Talw, Vadodara, Gujarat, India.

2. Information We Collect

We may collect the following categories of information:

• Contact details — name, email address, phone number, company name, and message content when you use our contact or quote forms, email us, call us, or message us on WhatsApp.
• Project information — business goals, website requirements, branding assets, and other details you voluntarily share during discovery or delivery.
• Technical data — IP address, browser type, device information, referring URLs, and pages viewed when you visit our site.
• Cookie and analytics data — usage statistics collected through cookies or similar technologies where enabled and permitted by your consent settings.

3. How We Use Your Information

We use personal data to:

• Respond to enquiries and provide quotes or consultations.
• Deliver, manage, and support contracted web and marketing services.
• Send project updates, invoices, and service-related communications.
• Improve our website, content, and user experience.
• Comply with legal obligations and protect our legitimate business interests.

We do not sell your personal information to third parties.

4. Legal Bases (EEA / UK Visitors)

Where GDPR or similar laws apply, we process personal data based on one or more of the following: your consent (for example, optional marketing or non-essential cookies), performance of a contract or steps prior to entering a contract, our legitimate interests in operating and improving our business (balanced against your rights), and compliance with legal obligations.

5. Cookies

Our website may use essential cookies required for basic functionality and, where configured, analytics or marketing cookies subject to your consent. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

6. Sharing With Third Parties

We may share limited data with trusted service providers who assist us — for example hosting providers, email delivery, analytics, payment processors, or scheduling tools such as Calendly — only as needed to operate our business. These providers are expected to handle data securely and in line with applicable law. We may also disclose information when required by law or to protect our rights, users, or the public.

7. International Transfers

Split 360 Agency is based in India and may process data there or in other countries where our service providers operate. Where required, we take reasonable steps to ensure appropriate safeguards for cross-border transfers.

8. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy — typically for the duration of an active client relationship and for a reasonable period afterward for legal, accounting, or dispute-resolution purposes. Enquiry data that does not lead to a project may be deleted sooner.

9. Security

We implement reasonable administrative, technical, and organisational measures to protect personal data. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with a supervisory authority. To exercise your rights, contact us at support@split360agency.com.

11. Children

Our services are directed at businesses and adults. We do not knowingly collect personal data from children under 16.

12. Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page will reflect the latest revision. Continued use of our website after changes constitutes acceptance of the updated policy where permitted by law.

13. Contact

Questions about this privacy policy or our data practices? Email support@split360agency.com or visit our contact page. See also our Terms & Conditions.